1. Information We Collect

Personal Information

When you register for our trading education platform, we collect personal details that help us provide better learning experiences. This includes your name, email address, phone number, and educational background. We also gather information about your trading experience level to customize course recommendations.

During account setup, we may request additional information such as your location, preferred learning style, and professional background. This data helps us understand how to better serve the Vietnam market while providing content in English.

Usage Data

We automatically collect information about how you interact with our platform. This includes pages visited, time spent on lessons, quiz results, and progress through our trading education modules. We also track device information, browser type, and IP addresses for security and optimization purposes.

2. How We Use Your Information

Your personal data serves multiple educational purposes within our platform. We use this information to personalize your learning experience, recommend appropriate trading courses, and track your progress through our curriculum. The data also helps us understand which educational approaches work best for students in the Vietnam market.

Educational Services

Your information enables us to provide customized learning paths, send relevant course updates, and offer support when you're struggling with particular concepts. We analyze learning patterns to improve our curriculum and identify areas where students commonly need additional help.

Communication preferences you set determine how we contact you about new courses, upcoming webinars, or important platform updates. We respect your choices and provide easy opt-out options for all marketing communications.

3. Data Storage and Security

We implement multiple layers of security to protect your personal information. All data is encrypted both in transit and at rest using industry-standard protocols. Our servers are located in secure data centers with 24/7 monitoring and regular security audits.

Vietnam Data Protection Compliance

As a platform serving the Vietnam market, we comply with local data protection regulations including the Law on Cybersecurity 2018 and relevant circulars from the Ministry of Public Security. We ensure that personal data of Vietnam residents is handled according to local legal requirements.

We maintain detailed logs of data access and regularly review our security practices to ensure compliance with Vietnam's evolving privacy regulations. Staff members undergo regular training on data protection requirements specific to the Vietnam market.

4. Your Rights and Choices

You have significant control over your personal information and how we use it. These rights are designed to give you transparency and choice in your relationship with our educational platform.

Exercising Your Rights

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We typically respond to requests within 30 days and may need to verify your identity before processing certain requests.

For Vietnam residents, you also have rights under local privacy laws including the right to withdraw consent for data processing and the right to lodge complaints with relevant authorities if you believe your privacy rights have been violated.

5. Data Sharing and Third Parties

We work with carefully selected third-party services to enhance your educational experience. These partnerships are governed by strict data protection agreements that require the same level of privacy protection we provide.

Educational Partners

Some of our courses are developed in collaboration with trading education specialists and financial literacy experts. These partners may access aggregated, non-personal data about course effectiveness and student progress to improve educational content.

We may share anonymized learning analytics with research institutions studying financial education effectiveness in Southeast Asian markets, including Vietnam. This data cannot be traced back to individual students and helps improve financial education across the region.

Service Providers

Third-party services that help us operate the platform include cloud hosting providers, email delivery services, and customer support tools. All service providers are contractually required to protect your data and use it only for the specific services they provide to us.

6. International Data Transfers

As an educational platform serving international students, some of your data may be processed outside of Vietnam. We ensure that any international data transfers comply with Vietnam's data protection requirements and provide adequate protection for your personal information.

When data is transferred internationally, we use approved mechanisms such as standard contractual clauses and adequacy decisions to ensure your privacy rights are maintained regardless of where the data is processed.

Cross-Border Education Services

Our educational content and platform infrastructure may involve servers and services located in different countries. This allows us to provide faster, more reliable access to learning materials while maintaining the same privacy protections globally.

7. Data Retention

We retain your personal information only as long as necessary to provide educational services and comply with legal obligations. Active student accounts and associated learning data are maintained while you use our platform and for a reasonable period afterward.

Retention Periods

When data retention periods expire, we securely delete or anonymize your personal information. Some anonymized data may be retained longer for research and platform improvement purposes, but this data cannot be linked back to you personally.

8. Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your learning experience and provide personalized content. These small data files help us remember your preferences, track your progress through courses, and analyze how students use our platform.

Types of Cookies We Use

Essential cookies are necessary for basic platform functionality, including user authentication and course access. Analytics cookies help us understand which educational content is most effective and where students encounter difficulties.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We provide detailed cookie preferences in your account settings where you can customize your tracking preferences.

9. Children's Privacy

Our trading education platform is designed for adult learners aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a minor, we will promptly delete that information and terminate the associated account.

Parents or guardians who believe their child has provided personal information to our platform should contact us immediately. We take children's privacy seriously and comply with all applicable laws regarding the protection of minors' personal data.

10. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our platform after policy updates indicates your acceptance of the revised terms.